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Terms and Conditions

This ‘Terms and Conditions’ document (“T&C”) governs the end users’ (“You/Your/User”) access to and use of ‘Clubr’ (which term shall be deemed to include the internet and mobile website www.clubr.in as well as its mobile application and any other means to access the same from time to time) and the services offered thereunder.

The www.clubr.in is owned and controlled by Clubr, a company incorporated under the Companies Act, 2013 with its registered office at having its registered address at Clubr Technoligies private Limited, #8-2-695/E/4, Plot No.195, Rock House, 2nd Floor, Road No.12, Hyderabad, Telangana 500081 (hereinafter referred to as "Clubr/Us/Our/We "). Through Clubr, provides to You information in relation to events that are organized by third-party entities including but not limited to the dates, venue, ticket pricing and other event-related information, and facilitates sale of tickets to such events, to You.

This T&C, along with the ‘Privacy Policy’ (available here) which constitutes an integral and inalienable part of the T&C, and any other applicable policies published on the Clubr, comprise a binding agreement between You and Clubr. The ‘T&C’, ‘Privacy Policy’ and any such applicable policies constitute an electronic record under the Information Technology Act, 2000 as amended and the relevant rules made thereunder as applicable, and the amended provisions pertaining to electronic records in various statutes under applicable Indian laws.

Your use of the Clubr and the services provided thereunder shall be governed by this T&C as well as any other applicable policies published on Clubr, including but not limited to the Privacy Policy. Your use of the Clubr whether for the purpose of transacting through Clubr or otherwise, implies Your consent to the provisions of this T&C as well as any other applicable policies, use of any information provided by You for the purpose of Your use of Clubr. Clubr hereby reserves the right to modify, add or delete any part of this T&C without any prior written notice/ intimation to You. It shall be Your sole responsibility to periodically review this T&C and all other applicable policies published on Clubr for any revisions thereto. If You do not agree to any of the revisions made to this T&C by Clubr, You must discontinue further access and use of the Insider Platform and the services provided thereunder. You agree and acknowledge that such discontinuance of access to and use of Clubr and the services provided thereunder will render the T&C inapplicable from such date of discontinuance only; however this T&C will remain applicable to all instances of use by You of Clubr and the services provided thereunder prior to such date of discontinuance.

It is clarified that terms and conditions specific to an event in respect of which Clubr has facilitated sale of tickets through Clubr (“Event”) shall be published on the event page accessible on Clubr. Clubr publishes such information as provided by and on behalf of the organizer associated with such Event (Event Organizer). In the event of any conflict between the Event-related terms and conditions, and this T&C, User agrees that the Event-related terms and conditions shall prevail and be binding on the User at all times.

Cancellation Protect
  • In case of cancellation for bookings with cancellation protect in relation to an Event (as applicable), the User will be entitled to a refund of 100% of ticket price of ticket within the cancellation window.

  • A cancellation protected booking has a window of upto 10 days prior to the Event or date of courier whichever is earlier for cancelling the booking.

  • Tickets purchased online on Clubr cannot be cancelled via an offline mode either being the box-office or stores.

  • Cancellation Protect only covers the ticket and food and beverages booked, any additional amount like commission, convenience fee & cancellation protect fees including GST on the same will not be refunded.

  • Partial cancellation of a booking is not allowed.

  • Cancellation Protect only covers the ticket and food and beverages booked, any additional amount like commission, convenience fee & cancellation protect fees including GST on the same will not be refunded.

  • Refund will be processed to the source account used for payment at the time of booking.

  • On any booking with cancellation protect, the User will receive a booking confirmation via sms/e-mail. Please note that the booking confirmation is NOT the ticket and the User would be able to enter the Event arena only with physical tickets or an e-ticket, in accordance with the terms and conditions of the Event in respect of which the User has booked a ticket. In the event that entry is subject to presentation of physical tickets by the User, the said physical tickets will be delivered once the allowed cancellation period is over.

  • Clubr reserves the right to alter the terms and conditions or discontinue the offer without prior notice. Clubr may suspend any User's ability to participate in the said program at its discretion without prior intimation and reasoning.

  • In case of any issues, the decision of Clubr will be considered final and binding on the User(s) at all times. Copyright

The entire content included in Clubr, including but not limited to text, graphics or code is copyrighted as a collective work under the Indian and all other copyright laws of the world, and is the sole property of Clubr or is appropriately licensed by Clubr from the relevant owners thereof. At no point of time, will the User have any rights and/ or claim to have acquired any rights in and to any part or portion of Clubr and/ or any content contained therein, in any manner whatsoever.

You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the Clubr solely for Your own non-commercial use, or to place an order with Clubr or to purchase Insider Platform products.

Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of Clubr is strictly prohibited, unless specifically authorized Clubr in writing.

Copyright

The entire content included in Clubr, including but not limited to text, graphics or code is copyrighted as a collective work under the Indian and all other copyright laws of the world, and is the sole property of Clubr or is appropriately licensed by Clubr from the relevant owners thereof. At no point of time, will the User have any rights and/ or claim to have acquired any rights in and to any part or portion of Clubr and/ or any content contained therein, in any manner whatsoever.

You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the Clubr solely for Your own non-commercial use, or to place an order with Clubr or to purchase Insider Platform products.

Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of Clubr is strictly prohibited, unless specifically authorized Clubr in writing.

Trademarks

All trademarks, service marks and trade names of ‘Clubr’ used on Clubr are trademarks or registered trademarks of Clubr. At no point of time, will the User have any rights and/ or claim to have acquired any rights in and to any part or portion of the ‘Clubr’ trademarks and/ or logos, in any manner whatsoever.

Limited user

The User agrees and undertakes not to sell, trade or resell or exploit for any commercial purposes, any portion of the Service. For the removal of doubt, it is clarified that Clubr is not for commercial use but is specifically meant for personal use only.

The User further agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from Clubr. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of Clubr is not permitted.

Disclaimer of warranties/Limitation of liability

Clubr has endeavored to ensure that all the information on the website is correct, but Clubr neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data or information contained, Clubr makes no warranty, express or implied, concerning the website and/or its contents and disclaims all warranties of fitness for a particular purpose and warranties of merchantability in respect of services, including any liability, responsibility or any other claim, whatsoever, in respect of any loss, whether direct or consequential, to any user or any other person, arising out of or from the use of the information contained in the website.

Since Clubr acts only as a booking agent, it shall not have any liability whatsoever for any aspect of the arrangements between the service provider and the user as regards the standards of services provided by the service providers. In no circumstances shall Clubr be liable for the services provided by the service provider.

Although Clubr makes reasonable commercial efforts to ensure that the description and content in the T&C and on each page of the website is correct, it does not, however, take responsibility for changes that occurred due to human or data entry errors or for any loss or damages suffered by any user due to any information contained herein. Also, Clubr is not the service provider and cannot therefore control or prevent changes in the published descriptions which are based upon information provided by

Clubr does not endorse any advertiser on its website in any manner.The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

In no event shall Clubr be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the services; (b) the cost of procurement of substitute goods and services or resulting from any goods, information or services purchased or obtained or messages received or transactions entered into through the services; (c) unauthorized access to or alteration of the user's transmissions or data; (d) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the website. Neither shall Clubr be responsible for the delay or inability to use the website or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, Clubr shall not be held responsible for non-availability of the website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond Clubr’s control. the user understands and agrees that any material and/or data downloaded or otherwise obtained through the website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data. These limitations, disclaimer of warranties and exclusions apply without regard to whether the damages arise from (a) breach of contract, (b) breach of warranty, (c) negligence, or (d) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law.the maximum liability on part of Clubr arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. in no case the liability shall include any consequential loss, damage or additional expense whatsoever.

Prohibition against unlawful use

As a condition of the use of the Website, the User warrants that they will not use the Website for any purpose that is unlawful or illegal under any law for the time being in force within or outside India or prohibited by this Agreement and/or the T&C including both specific and implied. In addition, Clubr’s Website shall not be used in any manner, which could damage, disable, overburden or impair it or interfere with any other party's use and/or enjoyment of the Website. The User shall refrain from obtaining or attempting to obtain any materials or information through any means not intentionally made available or provided for or through Clubr.

User's obligation and user account

In consideration of use of the Website, the User represent and confirm that the User is of legal age to enter into a binding contract and is not a person barred from using the Website and/or receiving the Services under the laws of India or other applicable law.

To avail a Service the User has and must continue to maintain at his sole cost:

(a) all the necessary equipments including a computer and modem etc. to access the Website/avail Services;

(b) own access to the World Wide Web. The User shall be responsible for accessing the Services and that access may involve third party fees including, airtime charges or internet service providers charges which are to be exclusively borne by the User.

The user also understands that the services may include certain communications from Clubr as service announcements and administrative messages. The user understands and agrees that the services are provided on an "as is" basis and that Clubr does not assume any responsibility for deletions, mis-delivery or failure to store any user communications or personalized settings.

Registration of the User on the Website is optional. If the User opts to register him/herself on the Website, upon completion of the registration process, the User shall receive a user id and password. The User agrees and undertakes at all times to be responsible for maintaining the confidentiality of the password and user id, and shall be fully responsible for all activities that occur by use of such password or user id. Further, the User agrees not to use any other party's user id and password for any purpose whatsoever without proper authorization from such party. You are responsible for the security of your password and for all transactions undertaken using your password through our service. The Password entered by you is transmitted in one- way encrypted form to our database and stored as such. Thus the Password will not be known even to Clubr. You confirm that you are the authorised holder of the credit card or the original account holder used in the transactions you make using the Clubr services. Clubr will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of your ID/password/credit card number/account details number for using Clubr Services.

The user also agrees and undertakes to immediately notify Clubr of any unauthorized use of the user's password or user id and to ensure that the user logs off at the end of each session at the website. Clubr shall not be responsible for any, direct or indirect, loss or damage arising out of the user's failure to comply with this requirement.

The User also agrees to: (a) provide true, accurate and complete information about him/herself and his/her beneficiaries as prompted by the registration form ("Registration Data") on the Website; and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If the User provide any information that is untrue, inaccurate, not current or incomplete or Clubr has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Clubr has the right to suspend or terminate the User's registration and refuse any and all current or future use of the Website and/or any Service.

Furthermore, the User grants Clubr the right to disclose to third parties Registration Data to the extent necessary for the purpose of carrying out the Services.

Breach

Without prejudice to the other remedies available to Clubr under this agreement, the T&C or under applicable law,Clubr may limit the user's activity, or end the user's listing, warn other users of the user's actions, immediately temporarily/indefinitely suspend or terminate the user's registration, and/or refuse to provide the user with access to the website if:

(a) the user is in breach of this agreement, the T&C and/or the documents it incorporates by reference;

(b) Clubr is unable to verify or authenticate any information provided by the user; or

(c) Clubr believes that the user's actions may infringe on any third party rights or breach any applicable law or otherwise result in any liability for the user, other users of the website and/or Clubr

Clubr may at any time in its sole discretion reinstate suspended users. Once the user have been indefinitely suspended the user may not register or attempt to register with Clubr or use the website in any manner whatsoever until such time that the user is reinstated by Clubr. notwithstanding the foregoing, if the user breaches this agreement, the T&C or the documents it incorporates by reference, Clubr reserves the right to recover any amounts due and owing by the user to Clubr and/or the service provider and to take strict legal action as Clubr deems necessary.

Termination of agreement and services

Either the User or Clubr may terminate this Agreement and a Service with or without cause at any time to be effective immediately.

The User agrees that Clubr may under certain circumstances and without prior notice, immediately terminate the User's user id and access to the Website/Services. Causes for termination may include, but shall not be limited to, breach by the User of this Agreement or the T&C, requests by enforcement or government agencies, requests by the User, non-payment of fees owed by the User in connection with the Services as specified in the applicable T&C

This Agreement may be terminated by either the User or Clubr through a written notice to the other. Clubr shall not be liable to the User or any third party for termination of any Service. Should the User object to any terms and conditions of this Agreement, any T&C or become dissatisfied with the Service in any way, the User's only recourse is to immediately:

(a) discontinue use of the Website/Service; and

(b) notify Clubr of such discontinuance.

Upon termination of the Service, User's right to use the Website/Services and software shall immediately cease. The User shall have no right and Clubr shall have no obligation thereafter to execute any of the User's uncompleted tasks or forward any unread or unsent messages to the User or any third party. Once the User's registration or the Services are terminated, cancelled or suspended, any data that the User has stored on the Website may not be retrieved later.

Notices

All notices and communications (including those related to changes in the T&C, Service, termination of Service etc.,) shall be in writing, in English and shall deemed given if delivered personally or by commercial messenger or courier service, or mailed by registered or certified mail (return receipt requested) or sent via email/facsimile (with acknowledgment of complete transmission) to the following address: If to Clubr, at info@clubr.in or at the address posted on the Website. If to a non registered User, at the communication and/or email address specified info@clubr.in. If to a registered User, at the communication and/or email address specified in the registration form.

Notice shall be deemed to have been served 48 hours after it has been sent, dispatched, displayed, as the case may be, unless, where notice has been sent by email, it comes to the knowledge of the sending party, that the email address is invalid.

Pricing, availability and seat confirmation

Clubr is a ticketing platform and sells tickets on behalf of Event Organisers and therefore has no control on its availability and pricing.

After the payment is complete, You will receive a confirmation page or email that must be shown at the event venue to redeem Your tickets.

If You do not receive a confirmation number after submitting payment information, or if you experience an error message or service interruption after submitting payment information, please get in touch with our customer service department to confirm whether the order has been placed or not. We don’t want You to lose money in case You assume that an order was not placed because you failed to receive confirmation.

While purchasing tickets, You are limited to a specific number of tickets You can buy per event.

Censor warning

Please check the censor warning before buying the tickets. Children below the age of 18 will not be allowed entry. Also please check for any additional ratings/entry restrictions that may be applicable for events from time to time.

Fees and Purchase Terms

Clubr may charge service fees for buying and/or selling Tickets through our Services, as well as delivery or fulfillment fees, which is made available to you prior to buying or selling a ticket. Clubr reserves the right at any time to change its Service Fees and billing methods. Clubr may retain Service Fees if you do not fulfill your obligations hereunder or if the Event is cancelled. You must provide Clubr with a valid credit card (Visa, MasterCard, or any other issuer accepted by us) a condition to signing up for the Services. By providing Clubr with your credit or debit card number and associated payment information, you agree that Clubr is authorized to immediately invoice your Account for all fees and charges due and payable to Clubr hereunder and that no additional notice or consent is required. You agree to immediately notify Clubr of any change in your billing address or the credit or debit card used for payment hereunder

Taxes

Clubr Service Fees do not include any applicable Sales Tax. If any Services, or payments for any Services or Tickets, under the Terms are subject to Sales Tax in any jurisdiction, you will be responsible for the payment of such Sales Tax and any related penalties or interest to the relevant tax authority, and you will indemnify Clubr for any liability, penalties, interest or expense we may incur in connection with such Sales Taxes.

Cancellations, exchanges and refunds

Tickets

Tickets once sold cannot be exchanged, cancelled or refunded. Please make sure You check the time and location before You book Your tickets. But we’d still advise You to read the terms and conditions for each Event regarding exchange, refund and cancellation.

If an Event is cancelled or postponed and the Event Organisers of such Event agree on issuing a refund for the tickets, it shall be the Event Organiser's sole responsibility to contact You and process the refund and Clubr shall have no liability in this regard.

Clubr is not responsible for any other event changes, such as partial performances, venue, line-up or time changes. No refunds will be issued under such circumstances.

Disputes

You must notify us in writing within seven (7) days after receiving your credit card statement, if you dispute any of our charges on that statement or such dispute will be deemed waived. Billing disputes should be notified to the following address: info@clubr.in

Delivery

1) 1. Tickets Email confirmation: Your booking confirmation will be sent via an email. This confirmation needs to be printed and shown at the ticket counter to get a physical ticket, if entry to the Event in respect of which such ticket has been booked is subject to presentation of a physical ticket

SMS confirmation: Your booking confirmation will be sent via an SMS. The SMS details need to be shown at the ticket counter to get a physical ticket.

You will need to produce the credit or debit card used to purchase the tickets for picking up the tickets at the venue. If the card user is not picking up the tickets herself/himself, an authorisation with the photocopy of this card signed by the cardholder needs to be produced. The signature on the card will be matched against the one used for authorisation.

Buyer beware

Read Through our Terms and Conditions Carefully.Accepting the Terms and conditions while booking a ticket online makes it a valid contract between you and us.

Booking Id's generated only through www.clubr.in shall be considered by us as a valid Booking Id.

Ensure the personal details entered including the card details are accurate. Booking Id's once generated cannot be cancelled/refunded/exchanged.

Ensure the Booking Id's are kept safe and always in your or such person's possession who is considered as your authorized/rightful holder of the same. Anybody in possession of the Booking Id shall be entitled to get the same exchanged for a valid Ticket without further security checks on the title of such holder

Ensure that the Booking Id's are not compromised or resold.

Do not entertain any person who sells print outs or sms of Booking Id's generated by us. If you come across any person undertaking such activity, immediately report the same to the local police station and to us at legal@clubr.in

We never sell a Ticket at a price higher than the price mentioned in our website.

We will never ask for your Personal Identification Number (PIN) details over the phone or through any means except through the transaction page on the website when you book online.

Do not encourage any persons posing as our authorised representative/agent trying to sell you special offer voucher/gift vouchers/physically printed booking id's/winpins/voucher ecodes etc. Report the same immediately to us at legal@clubr.in

Booking Id's generated by us entitles the holder to exchange it for a valid Ticket. The same does not constitute a valid Ticket in itself. We will never sell you Booking Id's as Tickets.

Booking Id's generated entitled the holder thereof to a valid ticket. It is your responsibility to ensure that the holder is the rightful holder of the same. Do not compromise or misuse the Booking ID's.

Terms and Conditions list of cards accepted

Debit cards (Visa & Mastercard)
Andhra Bank Visa Debit Card
Axis Bank
Mastercard Debit Card
Axis Bank Visa Debit Card
Barclays Bank Visa Debit Card
Bank of India Mastercard Debit Card
Canara Bank Mastercard Debit Card
Canara Bank Visa Debit Card
Central Bank of India Mastercard Debit Card
Citibank Maestro Debit Card
Citibank Mastercard Debit Card
City Union Bank Visa Debit Card
Corporation Bank Mastercard Debit Card
Corporation Bank Visa Debit Card
Deutsche Bank Visa Debit Card
Dhanlaxmi Bank Visa Debit Card
GE Money Financial Services Debit Card
HDFC Bank Mastercard Debit Card
HDFC Bank Visa Debit Card
ICICI Bank Mastercard Debit Card
ICICI Bank Visa Debit Card
IDBI Bank Mastercard Debit Card
IDBI Bank Visa Debit Card
Indian Bank Mastercard Debit Card
Indian Overseas Bank Visa Debit Card
Indusind Bank Visa Debit Card
Karnataka Bank Visa Debit Card
Kotak Virtual Visa Cards Visa Debit Card
Punjab National Bank Mastercard Debit Card
Royal Bank of Scotland Mastercard Debit Card
Standard Chartered Bank Mastercard Debit Card
Standard Chartered Bank Visa Debit Card
State Bank of India Mastercard Debit Card
State Bank of India Visa Debit Card
The Federal Bank Mastercard Debit Card
The Federal Bank Visa Debit Card
The Karur Vysya Bank Visa Debit Card
The Syndicate Bank Visa Debit Card
The Union Bank of India Visa Debit Card
The Union Bank of India Mastercard Debit Card
Yes Bank Mastercard Debit Card
Other Visa debit Cards
Credit cards (Visa, mastercard & Amex)
Visa
Master Card
American Express